March 5, 2024

Furniture Rugs

Furniture That Defines You

Best Sofa Shops: John Lewis, Ikea And More Rated By Customers

5 min read

Your sofa should be an attractive, practical and comfortable part of your home.

That’s why we asked 4,212 Which? members to rate their sofas. Our unique survey put some of Britain’s favourite brands to the test, including DFS, Ikea and John Lewis. 

The results reveal the most comfortable, highest-quality and longest-wearing sofas for every budget. 

And that’s not all – we also asked our members to rate their buying experience. We used these rankings to identify the best sofa shops so you can buy with confidence. 

If you want more information about finding the right one for you, check out our sofa buying guide

What are the best sofa brands?

To discover which brands are the best investment, we asked Which? members to rate their sofas for comfort, build quality and value for money.

Our survey scores ranged from 84% to 61%. 

Log in or join Which? to get instant access to the results. 

Sofa brand scores

Table notes: Based on the responses of 4,212 Which? members in an online survey conducted in June and July 2023.

Sample sizes: Argos home (37); DFS (331); Duresta (31); Ercol (52); Furniture Village (84); G Plan (192); Himolla (43); Ikea (196); John Lewis (236); Laura Ashley (37); La-Z-Boy (80); Marks & Spencer (116); Natuzzi (41); Next (122); Oak Furniture Land (75); Parker Knoll (152); SCS (92); Sherborne (38); Sofa.com (37); Sofology (124); Stressless (61).

Customer score is a combined score based on customer ratings of satisfaction with their sofa and likelihood of recommending to a friend.

Check out our guide to how to clean a sofa to learn about sofa cleaning and maintenance.

What are the most durable sofa brands?

Grey sofa in a modern living room

As well as asking our consumers to rate their sofa, we asked them to report on whether or not it showed any signs of damage or wear and tear. 

This included signs of wear on the material (such as rips or scratches), sagging cushions or breaks in the frame. 

Log in or join Which? to get instant access to the results.  

Sofa durability scores

Table notes: Based on the responses of 4,212 Which? members in an online survey conducted in June and July 2023.

Sample sizes: Argos home (37); DFS (331); Duresta (31); Ercol (52); Furniture Village (84); G Plan (192); Himolla (43); Ikea (196); John Lewis (236); Laura Ashley (37); La-Z-Boy (80); Marks & Spencer (116); Natuzzi (41); Next (122); Oak Furniture Land (75); Parker Knoll (152); SCS (92); Sherborne (38); Sofa.com (37); Sofology (124); Stressless (61).

Customer score is a combined score based on customer ratings of satisfaction with their sofa and likelihood of recommending to a friend.

If you want more information about finding the perfect one for you, check out our sofa buying guide.

Where is the best place to buy a sofa?

Family cosy on the sofa

We also asked customers about their experience of buying a sofa from 10 popular shops, including the service they received and the range on offer.

Log in or join Which? to see the results.

Sofa shop scores

Table notes: Based on the responses of 4,212 Which? members in an online survey conducted in June and July 2023.

Sample sizes: Argos (68); DFS (413); Furniture Village (190); Ikea (200); John Lewis (192); Marks & Spencer (95); Next (106); Oak Furniture Land (83); SCS (141); Sofology (134).

Customer score is a combined score based on customer ratings of satisfaction with their sofa and likelihood of recommending to a friend.

Considering a sofa bed? Check out our sofa bed buying guide.

Which sofa shops have the best guarantees and returns policies?

Green sofa in well-decorated living room

We delve into the fine print to better understand the guarantees and returns offered by each sofa shop.

Sofa shop policies

Table notes: Data correct at the time of writing, but may be subject to change.

Most store policies specify that sofas must be returned in their original condition and packaging, with all the labels still attached, so make sure you do a thorough damage check before you cut the labels off.

If you do find any damage, you can return it under guarantee. Typically, these policies cover ‘manufacturing defects’, which means that brands will replace, repair or refund your sofa if it develops a fault due to a manufacturing issue. 

However, if it gets damaged by normal wear and tear, this won’t be covered. 

It’s also worth noting that these policies typically don’t apply to customised, second-hand, refurbished or outlet sofas. They also normally only apply to the brand of sofas made by the retailers and not any other brand they may sell – for example, if you purchased a Habitat sofa from John Lewis, the guarantee may be different. 

If you’re buying one of the above types of sofa, make sure you check the specific refund and guarantee information before you make a purchase. 

For more information about guarantees and when you can use them, check out our guide to warranties and guarantees.

How we calculate the best sofa brands and shops

At Which?, we believe that real consumers have the best insights into the quality of products and services, and their reviews are essential in developing our bank of information about your favourite brands. 

Every two years, we ask our members to tell us about their sofa.

  • We calculate our customer score based on customer ratings of satisfaction with their sofa and likelihood of recommending to a friend. We use this to make an overarching rating for each brand. 
  • We also ask consumers to provide star ratings for specific elements, including its quality, comfort, and how well it has lasted.

That means we can provide in-depth reviews for some of the most popular brands.  

We also ask our members about the experience they had with the shop from which they bought their sofa, including how easily it was delivered and the quality of customer service they received. 

We calculate our ratings in the same way we calculate our sofa brand ratings, so we can recommend the best places to buy one. 

Our most recent survey was in June and July 2023, in which we surveyed 4,212 Which? members about their sofa and sofa shop experience. The survey was run online and we only surveyed people who bought a sofa in the past 10 years. 

link

Leave a Reply

Your email address will not be published. Required fields are marked *

Copyright © All rights reserved. | Newsphere by AF themes.